• Clear Cache and Reset Chromebook Settings

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    To Clear Cache and Reset Chromebook Settings

    To clear cache and Browsing data
    1.     Go to the 3 dots in the right hand corner of a chrome page.
    2.     Go down to -More Tools-
    3.     Click on -Clear Browsing Data-
    4.     On the time range down arrow select -All time-
    5.     Make sure –Cookies and other site data is checked-
    6.     Make sure –Cached images and files are checked-
    7.     Click the -clear data button-
     
    To reset settings 
    1.     Follow the steps above
    2.     Scroll down and click advanced
    3.     Scroll to Reset Settings
    4.     Click reset settings
    5.     Click on restore settings to their original defaults
     
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  • Update Chromebook to Latest Version

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    Update Chromebook to Latest Version

    Chromebook up to date:
    Go to the 3 dots in the right hand corner of a chrome page.
    1. Go to help (the last option on the list)
    2. Go to about Google Chrome
    3. Click on (About Google Chrome)
    4. Click on Chrome OS Settings (In Blue) (If this does not take you to another screen, you are on the latest version.) 
    5. If clicking on, Chrome OS Settings (In Blue), takes you to another screen, proceed with the following steps:
    6. Click on Check for updates
    7. It will tell you if you are up to date or not.
    8. If it isn’t up to-date it will update your Chromebook. Follow instructions
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  • Connect to Wifi/Log into your Chromebook from outside the Northwest network

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    Connect to WiFi

    Open and turn on the Chromebook Connect to your home wifi Click the status bar (gray box in the bottom right hand corner) Make sure that the Chromebook’s Wi-Fi is turned on. The slider should be blue. If not, click it to change the setting. A list of available networks will appear. Click on your wifi network (If you have your wifi set to require a password, students will need to enter it when prompted.)
    • Student Log into Chromebook
    • Open Chrome Browser window
    • Students are not currently required to log into server.
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  • Connect Bluetooth devices

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    Your Chromebook works with Bluetooth, it can connect to accessories like:

    • Keyboards
    • Mice
    • Speakers
    • Headphones
    • Headsets (audio only)

    Step 1: Check if your Chromebook works with Bluetooth

    • At the bottom right, select the time.
    • If you see Bluetooth, your Chromebook works with Bluetooth.

    Step 2: Connecting a Bluetooth Device

    • Log off of the Chromebook and power it off.
    • Plug in the USB dongle for the Bluetooth Device.
    • Power on the Chromebook and log back in.

    Step 3: Pair a Bluetooth accessory

    • At the bottom right, select the time.
    • Select Bluetooth .
    • If Bluetooth is off, turn on Bluetooth.
    • Select the accessory you want to connect to.
    • Follow the onscreen instructions to finish connecting.
    • To check if your accessory is connected, look under "Paired devices."
       Note: Your phone doesn’t pair to your Chromebook with Bluetooth, but you can connect your Chromebook to your phone's network (hotspot). 

    Turn off Bluetooth

    At the bottom right, select the time.
     Select Bluetooth .
     Turn off Bluetooth.
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  • Take a Screenshot on Chromebook

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    Press both the Ctrl key + Show Windows Key at the same time. (The Show Windows key is one of the keys across the top of your keyboard. It is in the middle and looks like a box with two lines.)

    Your screenshot will appear at the bottom of your screen.
     Click on “Copy to Clipboard”. Paste screenshot into a document or email.
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  • Getting a Chromebook to Boot

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    Method 1:

    1.  Look for a key on the number pad with a circle on it.  (4th key from the left)
    2.  Find the power button. (Last one on the right)
    3.  Hold down the circle button and the power button for 10 seconds at the same time
    4.  Release
    5.  Hold down the power button for 3 to 5 sec and see if the Chromebook comes on.
     
     
     

    Method 2:

    1. Verify that lights are on the charger when it is plugged in.
    2. Plug the charger into the Chromebook (lid closed).
    3. Open the lid and let the Chromebook boot on its own. Do not press any buttons.
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  • Keyboard shortcuts for your Chromebook

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    A helpful list of keyboard shortcuts for your Chromebook
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  • Camera/Microphone Not Working

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    Change a site's camera and microphone permissions

    1. Open Chrome .
    2. At the top right, click More (three dots)  Settings.
    3. Go to help (the last option on the list)
    4. Go to about Google Chrome
    5. Click on You and Google
    6. On the right side Under 'Privacy and security', click Site settings.
    7. Click Camera or Microphone. • Turn Ask on before accessing.
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  • Force Your Chromebook to Recognize Your Doc Cam

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    If your Chromebook has stopped recognizing your document camera, please follow the steps below:
     
    1.  Have you fully powered off your Chromebook? If not, could you leave your document camera plugged in, shut down, and power back up? Then test with Screencastify or Google Meet and see if it comes back up.
     
    2.  If that doesn't work, please check your settings and force the Chromebook to look through that document camera (assuming it's recognized). Directions on how to do that are here: http://thetechlady-km.blogspot.com/2014/12/tech-tip-how-to-use-external-webcam-on.html
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  • Setup Chromebook to home printer

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    Getting Started with Google Cloud Print
    https://www.google.com/cloudprint/learn/
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  • Fix Chromebook Hardware and System Problems

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    https://support.google.com/chromebook/answer/6309225?hl=en

    The article linked above includes troubleshooting steps for ...

    Hardware Problems:

    • Battery won't charge
    • Bluetooth doesn't work
    • Camera doesn't work
    • Can't connect to monitor
    • Keyboard doesn't work
    • Sound doesn't work
    • Touchpad doesn't work
    • Touchscreen doesn't work
     

    System Problems:

    •  "Chrome OS is missing or damaged"
    • Chromebook crashes or freezes
    • Chromebook is slow
    • Chromebook turns off, then back on, over and over again
    • Chromebook won't turn on or won't charge
    • System update causes error
    • System update won't download
     

    Webpage 

    • "Aw, snap!"
    • Tabs refresh constantly
    • Webpage won't open
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  • How to Fix a Chromebook with a Large Screen

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    Procedure 1
                   When signed in
     
    1.   Maneuver to the status bar. (lower right corner of Chromebook)
    2.   Click on the status bar
    3.   Maneuver to “Accessibility” icon (if not visible go to procedure 2) and click on it
    4.   Scroll down to “Full-screen magnifier” and click on it.
    5.   This will remove the check mark and return screen to normal
     
     
    Procedure 2
                    When not signed in 
        
    1.   Maneuver to the status bar. (lower right corner of Chromebook)
    2.   Maneuver to “Accessibility” icon and click on it
    3.   Scroll down to “Full-screen magnifier” and click on it.
    4.   This will remove the check mark and return screen to normal
    5.   Sign in to your Chromebook
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  • How to Fix a Chromebook with Upside Down Screen

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  • Battery won't charge

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    Battery won't charge

    First, check that:

    The charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
    The power outlet is working.

    If your Chromebook still won't charge:
    1.  Unplug your charger from the wall and your Chromebook.
    2.  Plug your charger back in to your Chromebook, then the wall.
    3.  Charge the device for at least 30 minutes.
     
     
    If the battery still won't charge, reset your Chromebook
    1. Turn off your Chromebook.
    2. Press and hold Refresh  + tap Power
    3. When your Chromebook starts up, release Refresh.
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  • What do the top row buttons of my Chromebook do?

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    Look at the image below.  The top row buttons have been labeled F1 - F10 to make it easier to explain.  Google Support explains what each of these keys do:

    Some special keys sit along the top of Chromebook keyboards. If you're using a Windows keyboard with your Chromebook, the F keys at the top of the keyboard will work just like the keys below.

     

     | Go to the previous page in your browser history (F1)

     | Go to the next page in your browser history (F2)

     | Reload your current page (F3)

     | Enter Immersive mode, which hides the tabs and launcher (F4)

     | Enter Overview mode, which shows all windows (F5)

     | Decrease screen brightness (F6)

     | Increase screen brightness (F7)

     | Mute (F8)

     | Decrease the volume (F9)

     | Increase the volume (F10)

     |Search your apps and the web at the same time. On a Chromebook, this key is located on the side, where you'd normally find the Caps Lock key. If you're using a regular keyboard, the Windows key in between Ctrl and Alt will work as the search key.Tip: To turn Caps lock on temporarily, press Alt + the search key.
    CitationsImages are from the Google Help Center.
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  • Restore Chrome Sync

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    To restore Chrome sync

    1. Open Chrome
    2. Click on the "More" option at the far right corner (three dots in a vertical line)
    3. Click on Settings.
    4. In the "People" section, click "Sync."
    5. Click "Manage synced data on Google Dashboard."
    6. At the bottom, click "Reset sync."
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