MOCAP Chromebook Repair Process

    • Students will open a support ticket.  The form is located in the left hand navigation.
    • Someone from the Technology Team will reach out to the family to set up an appointment for repair.  
      • Woodridge Repair Center
        • Brennan Woods Elementary
        • High Ridge Elementary
        • Murphy Elementary
        • Woodridge Middle
      • Valley Repair Center
        • Cedar Springs Elementary
        • House Springs Elementary
        • Maple Grove Elementary
        • Valley Middle 
      • Northwest High School Repair Center - Students in grades 9-12
      • the student will be assigned a loaner Chromebook to use while their device is being repaired. 
      • Once the repair is completed,  the loaner Chromebook MUST be returned, and the student will be given their repaired Chromebook.
      • Families will take the Chromebook to the student’s resident school as outlined below:
      • Families will wait while the repair is completed.
      • If the repair requires parts to be ordered, 
        • the student will be assigned a loaner Chromebook to use while their device is being repaired. 
        • Once the repair is completed,  the loaner Chromebook MUST be returned, and the student will be given their repaired Chromebook.